AirTree Ventures

Customer Service Coordinator opportunity at Ecommerce startup

 

Location : Melbourne

Position : Full Time

This is an exciting opportunity for a motivated individual with a flair for client service to shape the experience of our customers and embody the brand.

The ideal candidate is a passionate customer centric person with excellent communication skills. Your core responsibility is to create a personal and memorable experience for every customer you encounter. You’ll primarily be managing our customer service team and communicating with customers online and by phone to establish strong relationships that last for years to come.

Duties

In this role you will be working closely with the marketing team completing day-to-day tasks including:

  • Manage and monitor our customer service team
  • Develop improvements for the customer buying experience
  • Monitor and champion customer service performance against key KPI’s
  • Answer customer enquiries quickly and efficiently
  • Build a customer knowledge base and help centre
  • Manage live chat during business hours

 

Selection Criteria

The successful candidate will fit the following profile:

  • Passionate about elevating customer experience
  • Prior customer facing experience (e.g retail, call centre and/or technical support experience)
  • Prior management or team leadership experience
  • Excellent verbal and written communication
  • Fluency using email and web-based software
  • Ability to convey personality over the phone, through email and online
  • Passionate, self motivated individual with strong organisational and time management skills
  • Problem solver, positive attitude and gleans satisfaction from helping others
  • Great team player

This role is located in the most liveable city of Australia, Melbourne. Our inner city office is near public transport, is 10 minutes from the city centre and comes with all the perks of a start up company: fresh fruit, team lunches and events. We offer competitive salaries, generous benefits, a creative environment and supportive team culture. This role offers a huge opportunity for the right candidate to further their career and experience in a unique fast growing environment with plenty of learning. Our extremely talented, passionate, friendly team is looking to add another extremely talented, passionate, friendly colleague.